- Purpose of this Policy
This Refund Policy explains when refunds may or may not be granted for payments made to GoConnectHub (“GCH”). By using the Platform, Drivers and Vehicle Owners acknowledge that GoConnectHub operates solely as a digital connection platform and is not an employer, transport operator, recruiter, or contracting party between users.
- Non-Refundable Subscription Fees
All subscription packages, including Silver, Gold, and Platinum, are non-refundable once:
• A Driver or Vehicle Owner profile has been created or activated;
• Vetting, verification, or document checks have started or been completed;
• Access to platform features or connections has been granted.
Subscription fees cover administrative processing, platform access, and verification services. They do not guarantee employment, income, vehicle placement, or driver placement.
Refunds will only be provided where required by applicable South African law.
- No Refunds for Agreements Between Drivers and Owners
GoConnectHub does not manage contracts, payments, or working arrangements between Drivers and Vehicle Owners. Therefore:
• GCH will not issue refunds for disputes relating to salaries, working conditions, vehicle use, agreements, or any arrangements made after connection.
• All disputes must be resolved directly between the Driver and the Vehicle Owner.
- Limited Circumstances Where Refunds May Be Considered
Refund requests may only be reviewed under the following circumstances:
• Duplicate payment made to GoConnectHub;
• Proven technical error resulting in incorrect billing;
• Platform service not delivered due to a verified fault directly caused by GoConnectHub;
• A refund is legally required under South African consumer legislation.
Refund requests must be submitted in writing within 7 calendar days of the payment date.
- Situations Where Refunds Will Not Be Granted
Refunds will not be approved where:
• A Driver or Vehicle Owner fails verification due to invalid, expired, or incorrect documents;
• A user changes their mind after activating a subscription;
• No connection, contract, or opportunity was secured;
• An account is suspended or terminated due to fraud, misconduct, or breach of Terms & Conditions;
• POPIA consent is withdrawn after vetting or services have already been performed.
- Account Suspension or Termination
If an account is suspended or terminated for violating the Terms & Conditions, any remaining subscription period is forfeited and will not qualify for a refund.
- Processing of Approved Refunds
Where a refund is approved:
• Processing may take 7–14 business days;
• Refunds will be issued using the original payment method where possible;
• Administrative fees may be deducted where permitted by law.
- Policy Updates
GoConnectHub reserves the right to amend this Refund Policy to reflect operational or legal changes. The most recent version will always be available on the Platform.
- Refund Request Process
Drivers and Vehicle Owners must submit refund requests through the official GoConnectHub support channel, including:
• Full Name and Surname
• Profile Type (Driver or Vehicle Owner)
• Payment Reference Number
• Reason for Refund Request - No Placement, Employment, or Income Guarantee
GoConnectHub (“GCH”) provides a digital platform designed solely to facilitate connections between Drivers and Vehicle Owners. By subscribing to or using the Platform, users acknowledge and agree that:
• GCH does not guarantee driver placement, vehicle placement, employment, contracts, income, or business opportunities.
• Subscription fees are charged for access to the Platform, profile visibility, and verification services only, and not for successful matches or outcomes.
• Any agreements entered into between Drivers and Vehicle Owners are private arrangements concluded at their own discretion and risk.
• In accordance with the Consumer Protection Act (CPA), users understand that the service provided by GCH is limited to digital connection facilitation, and dissatisfaction arising from lack of opportunities, unsuccessful negotiations, or terminated arrangements does not constitute grounds for a refund.
By continuing to use the Platform, Drivers and Vehicle Owners confirm that they understand GoConnectHub’s role as a connector only and accept full responsibility for any agreements, negotiations, or outcomes that occur after connection.